Shipping & Returns
Shipping
We ship Australia-wide and internationally.
- Processing Time: Every Sweet Sweet Freaks item is handcrafted to order. This means your product is made specifically for you, with the care and detail our brand is known for. Please allow up to 7-14 business days for production before your order is dispatched.
- Domestic Shipping (Australia):
Standard shipping: 3-7 business days after dispatch
Express shipping: 1-3 business days after dispatch
- International Shipping:
Shipping times vary depending on destination. You’ll receive tracking details once your order is dispatched.
We recommend placing your order as early as possible, particularly around holidays or busy periods - to avoid disappointment, as we may experience a sudden influx of orders. In the world of luxury, waiting is part of the experience.All orders are shipped in discreet packaging. No product names or brand markings will appear on the outside of your parcel.
Returns
Due to the intimate nature of our products, we cannot accept returns for change of mind, sizing issues, or personal preference. This is to ensure hygiene and safety for all customers. However, if your item arrives damaged or faulty, we’re here to help.
- Faulty Items:
If you receive a product that is defective or not up to our usual standard, please contact us within 7 days of receiving your order. We’ll gladly offer a replacement, exchange, or refund.
- How to lodge a return:
Email us at support@sweetsweetfreaks.com with your order number, a description of the issue, and clear photos of the item.
Need Help?
If you have any questions about your order or our shipping policy, get in touch at: support@sweetsweetfreaks.com